Frequently asked.

Certified translations carry a signed and stamped certification statement tied to your specific document, in the format German authorities, registry offices, universities and employers generally expect. If your situation is unusual — a foreign authority with its own requirements, for instance — ask us before you order and we’ll tell you honestly whether this covers it.

It means the assigned translator has signed and stamped the finished translation with a statement confirming it’s a complete and accurate rendering of the original. It’s a property of that document, not an institutional accreditation we’re claiming for the company.

We don’t claim any certification or accreditation on this site that we haven’t verified we hold. What we can tell you plainly is our process — subject-matter translators, a second-linguist review on certified and medical work — and let that speak for itself.

Send us a quote request describing it. Most documents outside the fixed list are priced per word plus the certification fee, confirmed before you order.

Yes, all prices include 19% German VAT. The checkout summary breaks this out into net price, VAT and total.

Word count × the rate for your service × your language tier’s multiplier, plus any surcharges (express delivery, certification, review upgrade) you choose. The calculator on each service page shows this live before you order.

Checkout accepts card payment. This build’s checkout is currently a demonstration — no live payment method is active until launch; see the notice on the checkout page.

For interpreting: free cancellation or reschedule up to 24 hours ahead, 50% fee inside 24 hours. For translation orders, see the Cancellation & Refund page.

Standard delivery is 2–3 business days on most orders. Express (next business day) is +35%; same-day is possible in some cases, subject to confirmation when you order.

Digital PDF by default, delivered to the email you order under. Certified documents can also add posted hardcopy.

There’s no upload box on this static site. Once you order or send a request, we reply with a secure way to send your file — usually by email.

Write to us and describe your deadline — we’ll tell you honestly whether it’s possible, rather than promise a timeline we can’t meet.

Yes. Your file is treated as confidential from the moment it reaches us, and we sign an NDA on request for business clients before opening it.

Name, email, phone number and postal address, collected only to process your quote, order or booking. See our Privacy Policy for the full detail.

Google Analytics 4 runs only if you opt in via the cookie banner — it’s off by default and loads no data until you actively choose to allow it.

Only as long as needed to complete your order and cover the 14-day revision window that follows it, unless you ask us to delete it sooner.